Opt-In and Privacy Policies

Effective Date: 11/10/2025

Opt-In Policy

By subscribing to TitanPricer communications, you agree to receive product updates, educational content, event notices, and promotional messages via email, SMS/text, and other electronic communication methods. Participation is voluntary and you may unsubscribe at any time by following the instructions in our messages or contacting us at support@titanpricer.com.

  • SMS/Text: Text STOP to opt out. For help, text HELP or email support@titanpricer.com.
  • Message & Data Rates May Apply.
  • Message Frequency: Varies by user activity and preferences.
  • Consent is not a condition of purchase.
  • Carriers are not liable for delayed or undelivered messages.

Privacy Policy

At TitanPricer, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy explains what we collect, how we use it, and how we protect it.

1) Information We Collect

We may collect information when you visit our sites, request a demo, subscribe, use our software, or interact with our communications:

  • Business & Contact Details: Name, company, role, email, phone number, address.
  • Account & Billing: Login credentials, billing contact, payment details (processed via PCI-compliant providers).
  • Product Usage Data: Feature usage, configuration, error logs, diagnostic and performance data to maintain and improve the service.
  • Integration Data (Optional): Data exchanged with connected services you choose to enable (e.g., ServiceTitan Pricebook, CRM/marketing tools, analytics).
  • Marketing & Preference Data: Your communication preferences, form submissions, downloads, webinar/event participation.
  • Website & Device Data: Cookies, IP address, browser/device type, pages viewed, and referral sources.

2) How We Use Your Information

We use your information to:

  • Provide, secure, and maintain TitanPricer services.
  • Process subscriptions, invoices, and customer support requests.
  • Send service notices, product updates, training resources, and relevant promotions according to your preferences.
  • Personalize experiences and recommend features or content.
  • Analyze service performance and improve our products, websites, and communications.
  • Comply with legal obligations and enforce our agreements.

3) Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share limited data with:

  • Service Providers/Sub-Processors who assist in delivering our services (e.g., cloud hosting, email/SMS delivery such as Brevo, analytics, payment processing). These providers receive only the information necessary to perform their functions and are contractually obligated to protect it.
  • Integration Partners you choose to connect (e.g., ServiceTitan). Data shared is limited to the scope you configure.
  • Legal/Compliance: If required by law, regulation, or to protect rights, safety, or integrity of our services.

We do not share your mobile (SMS) contact information with third parties for their marketing purposes.

4) Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information (e.g., encryption in transit, access controls, least-privilege practices). No system is completely secure; please use strong, unique passwords and safeguard your account credentials.

We commit not to transfer, sell, or rent consumer data to external organizations other than necessary service providers bound by confidentiality and data-protection obligations.

5) Cookies & Tracking

Our websites and apps use cookies and similar technologies to operate the site, remember preferences, understand usage, and improve performance. You can adjust your browser settings to refuse some or all cookies; note that certain features may not function properly without them.

6) Your Choices & Rights

You may:

  • Access, correct, or delete certain personal information.
  • Update communication preferences or unsubscribe from marketing at any time.
  • Opt out of SMS by texting STOP.
  • If applicable under your local laws (e.g., GDPR/UK GDPR/CPRA), exercise rights to access, deletion, correction, portability, restriction, or objection by contacting us at support@titanpricer.com.

7) Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and purpose.

8) International Transfers

If you access TitanPricer from outside the United States, your information may be processed in countries that may have different data-protection laws. We implement appropriate safeguards (e.g., Standard Contractual Clauses) where required.

9) Children’s Privacy

TitanPricer is a business service not directed to children. We do not knowingly collect personal information from individuals under 16. If you believe a child has provided us information, contact support@titanpricer.com.

10) Changes to This Policy

We may update this Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will revise the “Effective Date” above and, when material changes occur, provide additional notice as appropriate.

11) Contact Us

If you have questions about this Policy or our data practices, please contact us at support@titanpricer.com.

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